Returns-Cancellations-Delivery Terms

Shipping Procedure

• If your order is in our central warehouse, orders placed by 2:00 PM will be shipped the same day..
• When you click on “WHERE IS MY SHIPMENT” on our website, you can easily track the status of your shipment..
•   For all purchases made from the www. rapsodi.com.tr .com online store, shipping costs will not be added to the purchase amount in the provinces where our stores and dealers are located..

Return Terms

• You can return the product within 14 days of the delivery date and replace it within 30 days..
• Returns and replacements are strictly prohibited for damaged, used, boxless products, or those lacking warranty certificates and accessories. For upholstered products and installed panel products, if a return or replacement is requested, 25% of the product price will be deducted from the total amount.  .  
• If you encounter any issues with the product upon delivery, you must report the situation to info@rapsodi.com on the same day. Our customer representatives will respond to the matter as soon as possible..
• For product returns and replacements, you can send the product “C.O.D.” (Cash-On-Delivery) via our contracted shipping company. For “C.O.D.” shipments received from shipping companies other than our contracted one, the shipping fee is paid by you.
• For detailed information about returns and exchanges, please contact us at +90 (XXX XXX XX XX). Return and Exchange Address: XXX, Tel: +90 (XXX XXX XX XX). After the shipment is delivered to us and technical service checks are completed:

• The result of the refund process will be reflected in your account within 10 days, depending on your bank. This process cannot be interfered with..
• Product exchange procedures are completed within an average of 3 days. Otherwise, our customer representatives will contact you..
• For returns and exchanges, you must complete the “RETURN SECTION” on the back of the invoice in full, sign it, and send the original invoice to us..